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Crystal Cruises for Guests with Special Needs
Crystal Cruises' goal is to ensure that their guests have an enjoyable and rewarding experience and will do everything possible to accommodate those with physical challenges or disabilities and require special assistance. The medical staff, as well as certain medications, are available on board at reasonable costs. Guests requiring ongoing medication, or having specific dietary needs, are advised to bring an ample supply of medication or dietary supplements with them in their carry-on luggage.
International regulations require Crystal Cruises to maintain a list that identifies guests who may require special assistance in the unlikely event of an emergency. In addition, Crystal Cruises strives to make certain all guests receive the highest level of personalized service possible while on board and therefore request that all guests with disabilities provide details at the time of booking.
Oxygen
Portable oxygen tanks and concentrators may be used on board. However, for safety reasons, Crystal Cruises Onboard Guest Services Department MUST be notified and a completed and approved Release and Indemnity Form received no later than 30 days in advance of the sailing. Liquid oxygen is prohibited on board due to safety concerns. A guest bringing his or her own oxygen equipment must make direct arrangements with an independent medical contractor who has agreed to undertake all required arrangements without involving the ship's onboard Medical Center and its personnel. The oxygen-dependent guest should travel with a companion who is also completely familiar with the operation of the equipment. The guest is responsible to ensure that the equipment is off-loaded at the end of the cruise.
Oxygen-dependent guests are limited to those cruises on which they can be properly supported by equipment vendors and which have itineraries that will easily allow medical disembarkation if it should be required. The number of oxygen-dependent guests using portable equipment is very limited on any cruise. Requests for oxygen equipment for a specific cruise will be processed by Crystal Cruises' Onboard Guest Services Department in the order of date received.
Wheelchair Accessibility
Guests must bring their own wheelchair, electrically powered wheelchair or electric scooter that does not exceed 22" wide. Please note: Crystal Cruises reserves the right to limit the number of electric scooters on board.
Crystal Symphony and Crystal Serenity were designed to be accessible for the physically challenged, with ramp access to most decks and public areas. Ships' elevators can accommodate most wheelchairs, motorized wheelchairs or electrically-powered scooters that do not exceed 22" wide, allowing access to all public decks. It is strongly recommended that the guest be accompanied by a traveling companion for better access to all areas on and around both Crystal ships, as well as ashore. Some of the other Crystal Cruise ships including the Esprit and the river vessels may offer limited or no wheelchair accessibility. Please contact an agent prior to booking for specifics on the ship that you are interested in.
Certain staterooms offer extra-wide doors, fully wheelchair-accessible bathrooms and wheelchair-accessible closets with low-fitted hanging rods. Some suites offer limited wheelchair access to personal facilities. Staterooms and suites designated for guests with disabilities are subject to availability and must be reserved prior to boarding the ship.
For additional details on prearranged mobility equipment rentals, please contact:
- Phone: 888-494-7303
Going Ashore
As some ports of call are anchorage ports and others may be challenging, certain physical conditions may preclude guests requiring wheelchairs or scooters from going ashore, especially in tender ports. This decision is made at the discretion of the ship's Captain for safety reasons and is binding. The onboard Shore Excursions staff is able to assist with recommendations on which Crystal Adventures tours, if any, are best suited for guests with physical challenges or disabilities. Additional conditions may apply and should be discussed in detail with Onboard Guest Services at time of booking.
Accommodations for guests with special needs can vary by cruise line and by ship and changes can be made at any time without notice. It is important that you advise your agent at the time of booking about any disabilities or special requirements that you may have so that your needs can be assessed accordingly.
