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Avalon Waterways Cruises for Guests with Special Needs
Avalon Waterways makes reasonable attempts to accommodate the special needs of disabled and mobility impaired travelers but is not responsible in the event it is unable to do so nor are they responsible for any denial of services by air carriers, hotels, restaurants, or other independent suppliers. Avalon Waterways provide individual assistance to travelers in many situations, and most of their transportation services are not equipped with wheelchair ramps. They cannot provide individual assistance to a vacation participant for walking, dining, getting on and off coaches, cruise ships, and other vehicles, or other personal needs. A qualified and physically able companion should accompany travelers who need such assistance. If they are not notified at time of reservation of any disability requiring special attention, Avalon reserves the right to cancel your booking or terminate your vacation if your special needs or disabilities are not suitable for the vacation, are incompatible with other travelers, or if you are not traveling with a companion who provides all the assistance you require. Avalon will not refund or cover any costs or expenses incurred for cancellation, booking, or termination of the vacation. Cancellation penalties, as above, apply.
Shore Excursions
Not all sightseeing stops/sites accommodate wheelchairs, and some locations and sightseeing activities require extensive standing, sitting, or walking — sometimes on unpaved or cobblestone streets. Avalon will not refund or cover any cost or expense incurred for any missed activities due to a participant's inability to fully participate with the group. The Americans with Disabilities Act is only applicable within the United States, and facilities for disabled individuals are limited outside its borders. Most transportation services, including the tour busses and cruise ships, are not equipped with wheelchair ramps. Although some of their ships have elevators, many of the small ships do not. Passengers requiring ship elevators should inquire before making reservations.
Onboard Accessible Facilities
Most stateroom doors and restrooms are not wide enough to allow access by standard wheelchairs, and bathrooms and other doorways may be fitted with coamings. Motorized scooters and motorized wheelchairs are not permitted on Avalon cruises. Collapsible wheelchairs are permitted on board, but for safety reasons, the number Avalon can accept is limited and wheelchair maximum size must not exceed 1030mm/40.44in length x 555mm/21.85in wide. You must notify Avalon at the time of booking of your intention to bring a wheelchair to ensure Avalon can accommodate within safety regulations. Otherwise, you or your wheelchair may not be permitted on board. There is no separate storage for wheelchairs; it must be kept in your stateroom. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the ship is at anchor.
Accommodations for guests with special needs can vary by cruise line and by ship and changes can be made at any time without notice. It is important that you advise your agent at the time of booking about any disabilities or special requirements that you may have so that your needs can be assessed accordingly.
