Int. Cruise Clients
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At Cruise.com, we are very proud of our team of professional cruise consultants. Our counselors choose to participate in continuous recurrent training to keep their industry knowledge current and to remain knowledgeable on new ships and itineraries.
Below are brief descriptions of industry certification programs and what they mean so that you may familiarize yourself with these important certifications before meeting our Cruise Experts.
CLIA's Cruise Academy
The most recognized nationally certified program for cruise consultants. This program offers four achievement levels: ACC (Accredited Cruise Counselor), MCC (Master Cruise Counselor), ECC (Elite Cruise Counselor), and ECCS (Elite Cruise Counselor Scholar).
Certified Travel Counselor
A designation conferred by the Institute of Certified Travel Agents on travel professionals who have completed a rigorous five-part program of professional study and testing and attained at least five years of travel industry experience. CTCs must continue their education in order to retain their certification.
Norwegian Cruise Line — NCL University
NCL University, a very comprehensive program offering three achievement levels: Freestyle Specialist, Freestyle Advanced Specialist and Freestyle Certified. Agents completing this program have a broad knowledge of all NCL products and itineraries.
Royal Caribbean — The WOW Academy
There are three achievement levels: Apprentice, Specialist and Expert. Graduates of the WOW Academy are experts in Royal Caribbean ships, itineraries and onboard programs.
Celebrity Cruises — The Five Star Academy
There are five achievement levels: 1 Star, 2 Star, 3 Star, 4 Star and 5 Star. This program keeps agents up to date on all Celebrity ships, itineraries and features of the Celebrity Cruise products.
Holland America Line — The Holland America Line Academy
Graduates of this training program have extensive knowledge of Holland America Line’s ships, itineraries, services and amenities.
Cunard Line — The Cunard Academy
There are four achievement levels: First Officer, Staff Captain, Captain and Commodore. Agents completing this comprehensive program are experts on all Cunard ships, itineraries and aspects of Cunard cruises.
Disney Cruise Line — College of Disney Knowledge
Graduates of this program have a comprehensive knowledge of both Disney Cruise Line as well as Disneyland and Walt Disney World theme parks.
